Shipping and Returns

Shipping

We offer free shipping for all orders in the UK over £70. Below £70, standard shipping is £2.99. Orders are dispatched the next working day. Expect delivery in 2-4 working days after that. However, if you've left it extremely late to buy that birthday present, you can pay £1 extra for Express shipping, which will shave it down to 1-3 days. For embroidered products and Ruler Reworked products, expect 5-10 working days.

For international customers, it's a bit more complicated. We charge £14.99 in the EU, and £23.99 rest of world. Delivery times vary. For all orders shipped outside the UK, the recipient is responsible for any taxes or duties incurred, and these will be collected at the point of delivery. Ruler of London is not responsible for any fees charged by customs, or for any loss or damage of items. We understand this isn't the best experience for customers outside the UK - bear with us, we're working on it.

 

Returns

We try hard to get it right on size. But if we didn't quite manage it, you're free to return your garment within 30 days of purchase, as long as it's in a resalable condition.

Simply email contact@ruleroflondon.com and ask for a refund. Please quote your original order number in the email.

We'll process the refund and send a prepaid label for shipping. Returns are free in the UK. Currently we do not offer refunds for non-UK orders. We do not offer refunds on shipping costs.

Once we've received and inspected the goods, you'll be issued with a refund to your original payment method. 

We want to make returns as simple as possible. But if you're unsure, just email us at contact@ruleroflondon.com and we'll clear it up for you!